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CHIRP™ PRIVACY POLICY

This Privacy Policy explains how chirp, its affiliates, and subsidiaries (“chirp”, “we”, “us”, or “our”), collects,uses, and shares data about users (“users” or “you”) of our website www.hellochirp.com (the “Site”), desktop web browser extensions developed by us (“Extension(s)”), and related online services (collectively, with the Site and Extensions, “Services”). If you have questions about this Privacy Policy, please email .

About Us

chirp is an online e-commerce platform offered to any person or entity registered to use our Services (“Members”). Our Services allow Members to, among other things, design and operate Extensions and send and manage communications, including the delivery of coupons, through Extensions at relevant moments (“Content”). We also provide other related Services, such as aggregated data analytics and insights to help our Members personalize their Content. By integrating their Shopify websites with our Services, Members are able to drive more sales and gain a competitive edge with direct insights on their consumers (“Users”).

What Data We Use and Collect

By visiting our Site and using our Services, we use and collect the following data about you (“Data”):

Data you directly provide to us. For Members, this may include your business contact information, marketing information, account log-in credentials, payment information, and support query information, such as your first and last name, email address, phone number, username, and any other similar information you may provide to us when you sign up for an account on the Site. For Users, this may include any personal contact information you provide to us when you directly contact us with questions or comments via email or any other communication channels.
When you use or access our Services, Data about your device and browser type, browser language, browser settings, “cookie” data (see “Cookies and Similar Technology” section below), IP address, related location information (city, state, zip code), your operating system, the make and model of yourdevice, unique device identifiers, and the Internet Service Provider your device uses.
Data about how your use our Services. For Members, this may include platform usage information and any brand materials you upload to design your specific Extensions and Content. For Users, this may include your interactions with a Member’s Extension (for example, if you click on a coupon) and web browsing information to ensure Members can deliver a coupon to you when you actually need it. This Data is collected to help us optimize your experience with our Services.
Data about your device and usage in the form of statistics or models. This Data can’t be linked to youridentity directly or indirectly and is used for analytics purposes to help us improve our Services.
We may receive Data that supports or helps to improve our Services from Shopify, service providers, and third-party vendors (collectively, “Third Parties”). We protect this Data according to this Privacy Policy along with any restrictions imposed by the Third Party that gave us the Data. For example, if you sign up as a Member with us through a Third Party, the Third Party may share Data related to your online store to help us create an account for you and provide you with our Services. You should consult the applicable Third Party’s terms and privacy policy for more details.

Why We Collect Your Data

We use your Data for the following purposes:
 

We use Data to improve our Services. This means we analyze Data through statistics, research, in the aggregate, and in the form of reports. This allows chirp to optimize Service experience and support for Members and Users alike.
We use Data we may receive when you communicate with us so that we can respond to your comments and concerns.
We use Data to keep our Services safe from misuse and fraud. We may also use Data to resolve disputes, to enforce agreements, or to protect ourselves, other users, or the public.
There may be times that we rely on your consent to use or share certain types of Data. We will always let you know what Data we need and why we need to collect or share it when we ask for your consent. You can withdraw your consent at any time by contacting our privacy team at .

How We Share Your Data

We understand your Data is important to you – so we treat it with care.

That means we never sell your Data!

That also means, we only share your Data in limited situations that help us provide our Services or as legally required as outlined below.

These are Third Party companies and consultants that help us operate our Services, which include businesses that help maintain our Services and provide legal, banking, security, technical, marketing, network, software, and similar service support. Our service providers will only ever use Data that could be linked back to you to provide us with support – not for their own uses. For example, our cloud service provider helps us store any Data we receive.
We may share your Data with our affiliates, subsidiaries, and parent companies to use only as outlined in this Privacy Policy.
Because we act on behalf of Members, we share all Extension and Content Data with Members.
We may share your Data as part of a business transaction, such as a merger, acquisition by another company, or sale of all or a portion of our assets, to a third-party buyer.
We may share your Data as required by law, or to comply or respond to a valid government request with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services or other necessary third parties, including to enforce our rights.

Cookies and Similar Technology

Like most other online services, we use “cookies”, scripts, web beacons, and/or other similar technology to collect your Data. Cookies help us track how you interact with our Services, monitor the effectiveness of our Services, and customize or enhance your experience with our Services.

A list of the types of cookies we use on our Site, along with a description of what each cookie does, is set forth below.

These cookies are essential for the Site to properly provide its Services. Without these cookies, any usage of the Site would not be possible. These cookies include UID/Ticket ID, used to identify you and other users, and Session Data, used to keep track of when you close and reopen your desktop browser.
Functionality cookies record preferences you’ve communicated to us and allow us to tailor the Site to you. For example, these cookies allow us to remember settings you have applied.
We use performance/analytics cookies to analyze how the Site is accessed, used or is performing to provide you with a better user experience and to maintain, operate and continually improve the Site.

Web browsers can send a “Do Not Track” signal that shows you don’t want your activity tracked, but thereis no universal understanding of how to read this signal. As our industry continues to work together to create a common standard to read this signal, we rely on our Privacy Policy instead. You can learn more about “Do Not Track” signals.

You can refuse cookies via your browser settings or manually clear cookies within your browser but doingso may affect preferences you have set on the Site. For more information, including instructions on disabling cookies, please visit support.google.com.

Data Rights and Options

Users in different areas of the world have certain rights with respect to their Data. See below for more details on different regions.

Users in the EEA have rights related to Data classified as “personal data” according to applicable data privacy laws in the EEA. Keep in mind that we may reject requests, for example, where your request is unlawful or adversely affects the rights of another person. These rights include the following:

  1. Right to Access any personal data we hold about you;
  2. Right to Correct any personal data about you which is out of date or incorrect;
  3. Right to Erase any personal data which we are holding about you in certain circumstances except where we have a legal right or requirement or have an overriding interest to retain such data;
  4. Right to Transfer your personal data to a third-party service provider if technically feasible;
  5. Right to Withdraw Your Consent where we get your consent to process your personal data. You do not need a valid reason for your withdrawal, and you may withdraw your consent at any time; and
  6. Right to Make Objections or Request Restrictions to the way we use your personal data.

You can submit your requests or complaints at . We will consider these requests from you and provide our response within a commercially reasonable time, and at latest, by the time the law requires us to respond. In addition to these rights, you can stop using our Services, including uninstalling an Extension, at any time. See instructions on how to uninstall the Extension. If we are unable to resolve a complaint with us, you can contact a relevant supervisory authority.

For your reference, chirp is a data processor according to EEA privacy laws. This means that we are processing your personal data on behalf of the controller for our Services – the Member with which you have a relationship. We use personal data to provide you with our Services as instructed by Members and as required to fulfill our contractual commitments to you and/or each Member’s contractual commitments to you. For all other purposes, we process your personal data based on our legitimate business interest to provide you with and improve our Services, or based on your consent, where we request it for a specific purpose related to your use of our Services.

Users who are California residents ("California Users") have rights related to Data classified as “personal information” according to applicable data privacy laws in California like the California Consumer Privacy Act (“CCPA”). Keep in mind that businesses may reject requests, for example, where your request is unlawful or adversely affects the rights of another person. California Users have the right to request that abusiness (which may include our Members with whom you have a relationship):

  1. Delete your personal information;
  2. Provide access to categories and specific pieces of personal information which have been collected about you over the past 12 months; and
  3. Provide opt outs if a business sells personal information about you.




You also have the right to be free from discrimination as a result of exercising these rights.



When a User interacts with our Services, we’re acting as a “service provider” under the CCPA on behalf of our Members. This means that we collect and use personal information only on behalf of our Members. Please submit requests for access and deletion (or opt-outs, as applicable) under the CCPA to the Member with whom you have a direct relationship.


California Civil Code Section 1798 entitles California Users to request information concerning whether a business has disclosed personal information to any third parties for the third parties' direct marketing purposes. We will not sell or share your personal information with non-affiliated companies for their direct marketing purposes without your consent. California Users who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us by email at .

How Long We Store Your Data

We only keep your Data for as long as it is necessary to support our Service functions. Aside from Service functionality and support, we will only use your Data to the extent legally necessary as otherwise described in this Privacy Policy.

Where We Store and Access Your Data

chirp operates in the United States, which means your Data will be collected and accessed within the United States along with any countries where Third Parties are located. Such Data will also be processed by personnel operating outside the EEA who work for us or a Third Party. Any personal data we transfer from the EEA to any place outside of the EEA will be transferred based on a standard document outlining safeguards on how to protect your personal data called the Model Contract Clauses. Your use of our Services will automatically indicate your consent to transfer your Data as described in this Privacy Policy.

How Data is Protected

We use industry-standard technical and organizational security measures to protect your Data. We periodically review our security procedures to consider appropriate new technology and methods. Despite our reasonable efforts though, no security measures are impenetrable, and we cannot guarantee that your Data will not be accessed, viewed, disclosed, altered, or destroyed as a result of a breach of any of our safeguards to protect against security incidents.

External Links

When you use our Services, you may come across links from Third Parties which may provide you with access to other websites, services, or content provided by such third parties. This Privacy Policy does not give any rights to those Third Parties beyond what is explicitly outlined in this Privacy Policy, including rights to receive Data from us. We do not control these Third Parties’ privacy practices and so we recommend that you review their separate terms and privacy policies on their website.

Children’s Privacy

Except where specified within our Services, we provide our Services for the exclusive use of users aged 16 years and older. We do not knowingly collect Data from children under the age of 16 years old. If you are under 16 years old, please do not visit our Site or use our Services.

Updates to the Privacy Policy

If we change our privacy practices, we will post those changes to this Privacy Policy or other places we deem appropriate so that you are aware of what Data we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to change this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you by posting changes here. You can tell when this Privacy Policy was last updated by checking the date at the bottom.

Contact Information

If you have any questions or comments regarding our privacy practices, you may contact our Data Protection Officer at .

Last Updated

October 15, 2020