chirp is an online e-commerce platform offered to any person or entity registered to use our Services (“Members”). Our Services allow Members to, among other things, design and operate Extensions and send and manage communications, including the delivery of coupons, through Extensions at relevant moments (“Content”). We also provide other related Services, such as aggregated data analytics and insights to help our Members personalize their Content. By integrating their Shopify websites with our Services, Members are able to drive more sales and gain a competitive edge with direct insights on their consumers (“Users”).
By visiting our Site and using our Services, we use and collect the following data about you (“Data”):
We use your Data for the following purposes:
We understand your Data is important to you – so we treat it with care.
That means we never sell your Data!
That also means, we only share your Data in limited situations that help us provide our Services or as legally required as outlined below.
Like most other online services, we use “cookies”, scripts, web beacons, and/or other similar technology to collect your Data. Cookies help us track how you interact with our Services, monitor the effectiveness of our Services, and customize or enhance your experience with our Services.
A list of the types of cookies we use on our Site, along with a description of what each cookie does, is set forth below.
Users in different areas of the world have certain rights with respect to their Data. See below for more details on different regions.
Users in the EEA have rights related to Data classified as “personal data” according to applicable data privacy laws in the EEA. Keep in mind that we may reject requests, for example, where your request is unlawful or adversely affects the rights of another person. These rights include the following:
You can submit your requests or complaints at . We will consider these requests from you and provide our response within a commercially reasonable time, and at latest, by the time the law requires us to respond. In addition to these rights, you can stop using our Services, including uninstalling an Extension, at any time. See instructions on how to uninstall the Extension. If we are unable to resolve a complaint with us, you can contact a relevant supervisory authority.
For your reference, chirp is a data processor according to EEA privacy laws. This means that we are processing your personal data on behalf of the controller for our Services – the Member with which you have a relationship. We use personal data to provide you with our Services as instructed by Members and as required to fulfill our contractual commitments to you and/or each Member’s contractual commitments to you. For all other purposes, we process your personal data based on our legitimate business interest to provide you with and improve our Services, or based on your consent, where we request it for a specific purpose related to your use of our Services.
Users who are California residents ("California Users") have rights related to Data classified as “personal information” according to applicable data privacy laws in California like the California Consumer Privacy Act (“CCPA”). Keep in mind that businesses may reject requests, for example, where your request is unlawful or adversely affects the rights of another person. California Users have the right to request that abusiness (which may include our Members with whom you have a relationship):
You also have the right to be free from discrimination as a result of exercising these rights.
When a User interacts with our Services, we’re acting as a “service provider” under the CCPA on behalf of our Members. This means that we collect and use personal information only on behalf of our Members. Please submit requests for access and deletion (or opt-outs, as applicable) under the CCPA to the Member with whom you have a direct relationship.
California Civil Code Section 1798 entitles California Users to request information concerning whether a business has disclosed personal information to any third parties for the third parties' direct marketing purposes. We will not sell or share your personal information with non-affiliated companies for their direct marketing purposes without your consent. California Users who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us by email at .
We use industry-standard technical and organizational security measures to protect your Data. We periodically review our security procedures to consider appropriate new technology and methods. Despite our reasonable efforts though, no security measures are impenetrable, and we cannot guarantee that your Data will not be accessed, viewed, disclosed, altered, or destroyed as a result of a breach of any of our safeguards to protect against security incidents.
Except where specified within our Services, we provide our Services for the exclusive use of users aged 16 years and older. We do not knowingly collect Data from children under the age of 16 years old. If you are under 16 years old, please do not visit our Site or use our Services.
If you have any questions or comments regarding our privacy practices, you may contact our Data Protection Officer at .
October 15, 2020